Help and early access

Email support@floapp.app for anything: a question, a bug, a feature you wish existed. A real person replies, usually within two business days.

Follow @floforecast on Instagram or Facebook for updates and tips. Please send account questions by email, which keeps your details private.

Early access

Common questions

Which banks work? Any US bank or credit union Plaid supports. On iPhone you can also link Apple Wallet: it needs iOS 17.4 or later and, if you sign in with a password, two-step sign-in.

Is my bank login stored? No. Bank sign-in goes through Plaid, and Flo only keeps a read-only token on its server, never on your phone. Apple Wallet needs no login at all.

How do I disconnect my bank or delete my account? Both are in the app under Settings. Deleting your account removes your bank connection and every piece of data we hold about you; it can't be undone.

How often does Flo sync? Every few hours and when you open the app. Apple Wallet updates when Flo opens on the iPhone that shares it.

Can I link credit cards, savings and loans? Yes, as many as you like. Card spending counts toward your budget, and each payment is forecast from the account that pays it. Savings are tracked against a goal. For each loan, you choose to pay it down or pay as agreed.

How do notifications work? Turn them on in Settings → Notifications and pick any of the three kinds: your balance heading below your floor, a card payment due in three days, or a bank that stopped syncing. None shows an amount.

What is Smarter sorting? Optional AI help naming unfamiliar businesses and suggesting categories and a budget. It's off until you turn it on in Settings, and the privacy policy lists exactly what it sends.

Can I split a charge across categories? Yes. Once it has posted, open it in Activity or To sort and choose "Split across categories".

Can I use Flo without linking a bank? Yes. "Track by hand" lets you enter a starting balance and record what posts yourself. Everything else works the same.

Report a security issue

If you believe you've found a vulnerability in Flo or this website, email support@floapp.app with "Security" in the subject. We'll acknowledge within two business days and keep you informed as we fix it.